What’s New with National General Insurance?
In July 2024, the U.S. Department of Justice filed a civil complaint against National General Insurance, alleging that it mistakenly force-placed collateral protection insurance on vehicles financed by Wells Fargo from 2008-2026. Borrowers with this coverage reportedly paid an average of $1,100 annually for insurance they did not require.
In 2021, Allstate acquired National General and began underwriting its policies. The acquisition has allowed Allstate to expand its coverage offerings, contributing to overall profitability.
National General Car Insurance Review
National General, an Allstate-owned company, earned a Bankrate Score of 3.6 out of 5, reflecting its strong financial standing, discount opportunities, and nationwide availability. However, its customer satisfaction ratings from third-party sources remain below industry leaders.
Key Features:
- Guaranteed Repairs: If you use one of National General’s Gold Medal Repair Shops, your car’s repairs after an accident are permanently guaranteed.
- High-Risk Coverage: National General provides policies for high-risk drivers, including those with DUI convictions, and can file SR-22 or FR-44 forms if required.
- Custom360 Coverage: Offers tiered insurance packages—Signature and Elite—with varying coverage limits and benefits.
- Add-Ons: Options include roadside assistance, accidental death and dismemberment coverage, and an auto protection plan.
- Nationwide Coverage: Licensed to sell car insurance in all 50 states and Washington, D.C.
Pros and Cons:
Pros: ✔ Lifetime repair guarantee for covered claims when using approved shops. ✔ Emergency expense allowance covers up to $500 for food, lodging, and travel if stranded after a covered claim. ✔ Competitive pricing for full coverage policies.
Cons: ✖ Minimum coverage rates are slightly above average. ✖ Below-average J.D. Power ratings for customer satisfaction and claims handling. ✖ Higher-than-average customer complaints.
National General Car Insurance Costs
The cost of car insurance varies by driver profile. Below is a comparison of average annual premiums for National General versus the national average:
| Driver Profile | National General Full Coverage | National Average Full Coverage |
|---|---|---|
| Good driver, good credit | $2,777 | $2,678 |
| Good driver, poor credit | $3,586 | $4,708 |
| Speeding ticket, good credit | $3,250 | $3,270 |
| At-fault accident, good credit | $4,057 | $3,857 |
| DUI conviction, good credit | $4,395 | $5,182 |
Car Insurance Rates by Age:
Young drivers typically pay higher premiums. Below is a cost comparison based on age:
| Age | National General Full Coverage | National Average Full Coverage |
| 16 | $8,285 | $5,757 |
| 18 | $5,346 | $4,968 |
| 20 | $5,319 | $5,458 |
| 25 | $3,254 | $3,308 |
| 30 | $2,927 | $2,862 |
How National General Compares:
| Company | Avg. Full Coverage Premium | Avg. Minimum Coverage Premium |
| National General | $2,777 | $758 |
| State Farm | $2,846 | $914 |
| Progressive | $2,385 | $747 |
| Allstate | $3,312 | $939 |
| USAA | $2,059 | $594 |
National General Home Insurance Review
National General’s home insurance earned a Bankrate Score of 4.3 out of 5, largely due to its extensive coverage options, discounts, and replacement cost benefits. However, its lack of 24/7 customer support slightly affected its score.
Coverage Packages:
- Signature Home: Standard coverage.
- Preferred Home: Offers additional protection at an affordable rate.
- Elite Home: Provides premium protection with options for enhanced coverage.
Add-Ons:
- Home-Sharing Coverage: Protects personal property if you rent out your home.
- Home Systems Protection: Covers repairs or replacements of critical home systems like furnaces and water heaters.
Pros and Cons:
Pros: ✔ Custom360 coverage packages simplify the quoting process. ✔ More discount opportunities than some competitors. ✔ Comprehensive coverage options.
Cons: ✖ Does not cover mobile or manufactured homes. ✖ Must contact an agent for a quote. ✖ Below-average customer satisfaction ratings.
National General Home Insurance Costs
The cost of home insurance varies based on dwelling coverage limits. Here’s how National General compares:
| Dwelling Coverage | National General Avg. Premium | National Avg. Premium |
| $150K | $957 | $1,356 |
| $300K | $1,727 | $2,242 |
| $350K | $1,983 | $2,508 |
| $450K | $2,502 | $3,039 |
| $750K | $4,044 | $4,345 |
Home Insurance Cost Comparison:
| Company | Avg. Annual Premium | Difference from National Average |
| National General | $1,727 | -$515 |
| State Farm | $2,002 | -$240 |
| Allstate | $2,225 | -$17 |
| USAA | $1,242 | -$1,000 |
| Travelers | $2,067 | -$175 |
Final Thoughts on National General Insurance
National General Insurance provides competitive rates and solid coverage options, particularly for high-risk drivers and homeowners looking for customizable policies. However, its below-average customer satisfaction ratings and past legal issues are factors to consider before choosing this provider. Comparing quotes from multiple insurers remains the best way to secure the right coverage at the best price.
For more expert insights and other insurances, stay tuned to our blog!
