TruStage Insurance Overview
TruStage Insurance, a subsidiary of CUNA Mutual Group, offers a range of insurance products, including auto, home, and life insurance. While TruStage Insurance itself does not underwrite most of its policies, it partners with established insurers like Liberty Mutual and CMFG Life Insurance Company to provide its services. Below, we’ll delve into the features, pros, cons, and what’s new with TruStage insurance in 2025.
What’s New with TruStage Insurance?
- Payment Guard Insurance: In September 2023, TruStage launched Payment Guard, a unique insurance product designed to protect digital lenders and borrowers from covered losses. This innovation earned the 2024 Model Insurer Award from Celent, a global research and advisory firm.
- Rebranding: CUNA Mutual Group rebranded as TruStage insurance in early 2023, reflecting the company’s commitment to a modern, customer-focused approach.
TruStage Car Insurance Review
TruStage Insurance partners with Liberty Mutual to offer car insurance policies, though some are underwritten by other carriers depending on the region. Liberty Mutual has a solid reputation with an A (Superior) financial strength rating from AM Best but mixed customer satisfaction ratings.
Coverage Options:
- Standard options: Liability, collision, comprehensive, personal injury protection, and uninsured/underinsured motorist coverage.
- Add-ons: Roadside assistance and Liberty Mutual’s Better Car Replacement, which provides a replacement vehicle that’s one model year newer and has 15,000 fewer miles than the totaled vehicle.
Pros:
- Lifetime Repair Guarantee: Available if repairs are completed at a Liberty Mutual network facility.
- 24/7 Claims Assistance: Customers can access claims support anytime.
- Customizable Policies: Numerous endorsement options allow for personalized coverage.
- Discounts for Credit Union Members: Members may qualify for reduced rates.
Cons:
- Third-Party Underwriting: Policies are primarily managed by Liberty Mutual, not TruStage Insurance.
- Mixed Customer Satisfaction: Liberty Mutual ranked below average in the 2023 J.D. Power Car Insurance Study.
- High National Averages: While TruStage’s specific rates are not available, national averages for full coverage hover around $2,314 per year, with minimum coverage costing $644 annually.
How to Get a Quote:
TruStage car insurance quotes are accessible online or by calling 1-855-483-2149. Be prepared to finalize the quote with a Liberty Mutual agent.
TruStage Home Insurance Review
TruStage home insurance is also offered through Liberty Mutual. Coverage includes standard protections like dwelling, other structures, personal property, liability, and additional living expenses. Optional endorsements, such as hurricane damage and water backup coverage, may be available in certain regions.
Pros:
- Hurricane Coverage: Optional in states prone to hurricanes.
- 24/7 Support: Customer assistance is available around the clock.
- Credit Union Discounts: Members may qualify for lower premiums.
Cons:
- Limited Endorsements: Fewer customization options compared to competitors.
- Low Satisfaction Scores: Liberty Mutual ranked second-lowest in the 2023 J.D. Power U.S. Home Insurance Study.
- Variable Rates: Premiums depend on location, home condition, and other factors, with the national average for $300,000 in dwelling coverage being $2,151 annually.
TruStage Life Insurance Review
TruStage Insurance offers term, whole, and guaranteed issue life insurance policies through CMFG Life Insurance Company. These products are geared towards simplicity, with no medical exams required for most policies.
Policy Types:
- Term Life Insurance: Fixed premiums for terms of 10, 15, 20, or 30 years, with coverage up to $300,000.
- Whole Life Insurance: Lifetime coverage with cash value accumulation and tax-free death benefits.
- Guaranteed Issue Life Insurance: No medical exams or health questions required, but limited benefits in the first two years.
Pros:
- No Medical Exams: Simplified application process.
- Quick Coverage: Policies activate after the first premium payment.
- 30-Day Refund: Cancel within the first month for a full refund.
Cons:
- Coverage Caps: Term life insurance is capped at $300,000, which may not meet everyone’s needs.
- Third-Party Underwriting: Policies are issued by CMFG Life Insurance Company.
Comparing TruStage to Competitors
TruStage’s offerings are well-suited for credit union members seeking discounted rates and no-exam life insurance. However, competitors like State Farm and Allstate may offer broader coverage options and higher customer satisfaction. Here’s a quick comparison:
| Feature | TruStage | State Farm | Allstate |
|---|---|---|---|
| Full Coverage Auto Rate | Not Available | $2,887 | $3,297 |
| Home Insurance Rate | Not Available | $1,916 | $2,487 |
| AM Best Rating | Not Scored | A++ (Superior) | A+ (Superior) |
| J.D. Power Auto Score | Not Scored | 710/1,000 | 691/1,000 |
Is TruStage a Good Insurance Provider?
TruStage is a legitimate company with offerings tailored to credit union members. While it provides convenience and discounted rates, the reliance on third-party underwriters like Liberty Mutual may affect customer satisfaction. TruStage is best for those seeking straightforward policies with minimal hurdles, such as no medical exams for life insurance.
What Customers Are Saying:
Customer reviews on platforms like TrustPilot highlight quick claims processing and courteous customer service but also mention occasional sales pressure and policy confusion.
Final Verdict
TruStage is a solid choice for credit union members and those looking for simplified life insurance options. However, for more comprehensive coverage or better customer satisfaction, you may want to explore other insurers like State Farm or Allstate. Always compare quotes and read reviews to find the best policy for your needs.
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